Browserless Trust Center
Security, Compliance & Privacy
Security, reliability, and privacy are core to how Browserless operates. Our platform is built with strong security controls, industry-recognized certifications, and operational processes designed to protect customer data and ensure reliable service.
Browserless maintains independent security certifications, documented operational procedures, and privacy safeguards that meet the expectations of modern SaaS customers and enterprise security teams.
Last updated: March 30, 2026
Compliance & Certifications
Browserless maintains independent certifications and compliance programs that validate our security controls and operational practices.
Current compliance and assurances include:
- SOC 2 Type II
- GDPR Compliance
- BAA Available for Enterprise
- Cyber Liability & Errors and Omissions Insurance
- Data Processing Addendum (DPA) available on enterprise plans
These certifications and policies confirm that Browserless maintains robust security, operational, and governance controls. Customers may request security documentation for vendor review processes.
Security Practices
Browserless applies security best practices across infrastructure, operations, and access control.
Infrastructure Security
Our platform is designed to ensure secure and isolated browser automation environments.
Key measures include:
- Secure cloud infrastructure
- Containerized browser environments
- Network segmentation and isolation
- Secure service communication using TLS encryption
- Continuous infrastructure monitoring
Access Control
Access to production systems is restricted and managed using strict security controls.
Security controls include:
- Least-privilege access policies
- Multi-factor authentication (MFA)
- Role-based access controls
- Access logging and audit trails
- Restricted administrative privileges
Encryption & Data Security
Browserless protects customer data using industry-standard encryption and secure communication protocols.
Encryption in Transit: All communication between customers and the Browserless platform is encrypted using Transport Layer Security (TLS) and secure HTTPS connections to protect data transmitted over public networks.
Encryption at Rest: Datastores containing sensitive customer data are encrypted at rest using encryption mechanisms provided by the underlying cloud infrastructure.
Secure Network Controls: Browserless infrastructure uses firewall protections and network controls designed to restrict unauthorized access to systems and services.
Monitoring & Incident Response
Browserless maintains documented procedures for monitoring and responding to security incidents.
Our security processes include:
- Continuous infrastructure monitoring
- Security alerting and investigation
- Documented incident response procedures
- Dedicated support processes for security-related issues
- Regular third-party penetration testing with severity-based remediation
Security incidents are handled through established operational and support workflows verified during security audits.
Privacy & Data Protection
Browserless is committed to protecting customer data and maintaining transparency around data processing practices.
GDPR Compliance
Browserless complies with the General Data Protection Regulation (GDPR) and maintains policies to support customer privacy obligations.
A Data Processing Addendum (DPA) is available for customers requiring formal data processing agreements.
Data Retention & Data Deletion
Browserless maintains policies and procedures governing the secure handling, retention, and deletion of customer data.
Customer data is retained only for as long as necessary to provide the service or as required to meet contractual, operational, or legal obligations. Access to stored data is restricted to authorized personnel based on job responsibilities and security policies.
When services are terminated, Browserless follows defined procedures to securely remove or delete customer data from active systems in accordance with internal data management policies and infrastructure provider capabilities.
Data retention and deletion procedures are reviewed periodically as part of Browserless's security and compliance program.
Data Privacy Governance
Browserless maintains internal accountability for data privacy practices and compliance with applicable data protection regulations. Privacy-related inquiries can be directed to security@browserless.io.
Subprocessors
Browserless uses a limited number of third-party subprocessors to support platform operations, including infrastructure hosting, payment processing, and transactional email delivery. A current list of subprocessors is available on request. To obtain a copy, please contact security@browserless.io.
Data Residency
Customer data is primarily stored in the United States via AWS, DigitalOcean, and Supabase. Customers with specific data residency requirements can contact our sales team to discuss available options.
Business Continuity & Reliability
Browserless maintains operational processes designed to ensure platform availability and service continuity.
Our operational safeguards include:
- A documented Business Continuity and Disaster Recovery (BCDR) plan
- Regular testing of disaster recovery procedures
- Executive-approved continuity plans
- Infrastructure monitoring and reliability practices
The BCDR plan is periodically tested to ensure operational readiness in the event of service disruptions.
Vendor & Data Lifecycle Management
Browserless maintains processes to ensure secure data handling throughout the customer lifecycle.
These include:
- Secure onboarding and integration processes
- Controlled access to customer systems
- Defined vendor off-boarding procedures
- Secure data deletion when services are terminated
Documented vendor off-boarding procedures ensure proper data handling and transition support when services end.
Security FAQ
Do you maintain a SOC 2 report?
Yes. Browserless maintains a SOC 2 Type II report validating the effectiveness of our security and operational controls.
Are you compliant with GDPR?
Yes. Browserless complies with the General Data Protection Regulation (GDPR) and maintains privacy policies aligned with EU data protection requirements.
Do you support HIPAA requirements?
Yes. Browserless supports HIPAA-compatible deployments through our enterprise solutions, including private-cloud or self-hosted environments. A Business Associate Agreement (BAA) can be executed with customers using these deployments to process sensitive data, including PHI.
Do you provide a Data Processing Addendum (DPA)?
Yes. A Data Processing Addendum (DPA) is available for customers requiring contractual data processing terms.
Do you have cyber liability insurance?
Yes. Browserless maintains cyber liability and errors & omissions insurance, as verified during security audits.
Do you have an incident response process?
Yes. Browserless maintains documented incident response procedures and dedicated support processes for handling security incidents.
Have you experienced any recent security breaches?
Browserless has not reported any recent breaches or security incidents related to customer data.
Do you have a disaster recovery plan?
Yes. Browserless maintains a documented Business Continuity and Disaster Recovery (BCDR) plan, which is regularly tested to ensure operational readiness.
Do you use AI or machine learning systems?
Browserless does not process customer data through AI or machine learning systems. Our platform executes browser automation as directed by your code without analyzing or learning from session content.
Responsible Disclosure
Browserless welcomes responsible security research from the community. If you believe you have discovered a security vulnerability in our platform or infrastructure, we encourage you to report it promptly.
To submit a report, please email security@browserless.io with a detailed description of the vulnerability, including steps to reproduce the issue where possible. We ask that you allow us a reasonable window to investigate and address the issue before any public disclosure.
We aim to acknowledge all reports within 72 hours and will work with reporters to establish appropriate remediation timelines. Browserless does not pursue legal action against researchers who act in good faith and follow responsible disclosure practices.
Contact Security
For more information about how Browserless handles data and service terms, please refer to our published policies:
Privacy Policy | Terms of Service
For security questions, compliance documentation requests, or vulnerability disclosures, please contact: security@browserless.io